BTTI 2023 Shirts

Jan 17, 2023 | Admin

BTTI Attendees,

We have been informed that some of the Back To The Island 2023 event shirts may be defective.

The shirts are printed locally in Jamaica in an effort to support the local Jamaican economy which can make quality control difficult.

We are working to determine the extent of the issue. We hope to resolve the issue before the end of January.

If your shirt is defective, please contact Customer Service under the defective merchandise category to let us know.

We apologize for any inconvenience this may have caused you.

Thank you,


Forum Comments

Thanks for looking into this!

Posted Jan 17, 2023   04:31:54 PM


Megan Kyle / China Grove, NC, US

What do we put where its asking about order number?

Posted Jan 17, 2023   06:56:09 PM

@Megan - it'll let you submit it without an order number (at least it let me!).

Posted Jan 17, 2023   07:38:11 PM


6 5

Thanks so much for looking into this. I’m going to try washing it today. Wish me luck 

Posted Jan 18, 2023   04:44:07 AM


Barbara Timpani / Dover, New Jersey, US

Good luck Andie!  I’m going to wash it after work and see what happens 🤞

Posted Jan 18, 2023   05:14:15 AM


Brittany Freeman / Harrisonburg, LA, US


Thanks for trying to resolve it! I really love the design this year.

Posted Jan 18, 2023   08:35:49 AM


6 5

Yes not good. Some of transfer came off after washing. Have messaged customer services 

Posted Jan 18, 2023   09:47:38 AM


Kaylei Smith / Christiana, Tennessee, US

Mine was okay after washing once , and I washed it inside out and on a lukewarm/cold cycle.  But haven’t washed my husband’s shirt yet and I’ll see how his does. Thanks for looking into the issue, I know several people said that the print was defective and/or came off instantly even with washing it inside out. Also thanks again to you all for making my first  BTTI so fun and memorable!🌴🇯🇲🎶

Posted Jan 18, 2023   10:35:08 AM


Danielle Moreland / Sparta, NJ, US

I emailed Leigh when we were originally told told to email Should I submit through customer service as well?

Posted Jan 18, 2023   10:46:29 AM

Mine was cracked when I got it home, but I have a heat press so I stuck it in there for 10 seconds and it fixed the crack, but the image is waaaaay off center. I haven't worn/washed it yet so we'll see how much the heat press really helped once that is done but it being super off center makes it defective either way, I guess.  (Which stinks because I love this color and design!)

Posted Jan 18, 2023   11:47:30 AM


Kaitlin Walbright / Reynoldsburg, OH, US

i'm hoping something can be done. this was my favorite shirt besides the vneck one (can we get vnecks back?)

Posted Jan 18, 2023   11:56:05 AM

"I emailed Leigh when we were originally told told to email Should I submit through customer service as well?"

Yes, please. All the photos sent have been seen by our store staff so no need to resend any of those. Whether your graphic is off center or crooked, or you've had cracking or the ink come off, please fill out the CS form.

Posted Jan 18, 2023   01:56:52 PM


Megan Kyle / China Grove, NC, US

@Stephanie gotcha.. thanks

Posted Jan 18, 2023   02:11:32 PM


Holly Snider / Conway, South Carolina, US

Thanks, I just submitted the form. On a positive note, I love my denim jacket and it washed and dried perfectly!

Posted Jan 18, 2023   02:31:48 PM

Good. Glad to know those were ok (we had them done here).

Posted Jan 18, 2023   03:32:01 PM


Kaitlin Walbright / Reynoldsburg, OH, US

i need that jacket. thats going to be year 10 from now on?

Posted Jan 18, 2023   06:44:31 PM

That's the plan. I think they turned out great.

Posted Jan 18, 2023   07:33:07 PM


Barbara Timpani / Dover, New Jersey, US

I’m happily surprised my shirt made it through a gentle wash! 😅 

Posted Jan 19, 2023   06:15:59 PM

Unfortunately my 2 tees did not fare well in a delicate wash cycle & coldest possible water settings + air dried. Have sent a note to customer service with details.

Issue aside, they’re fab shirts - probably one of my favorite designs in recent years!

I also second more v-necks in the future to free the décolletage 😜

Posted Jan 19, 2023   10:03:15 PM


Megan Kyle / China Grove, NC, US

I already submitted a form about my shirt but just noticed that there is actual hair pressed into my print on the shirt..I thought it was just a mess up of the ink

Posted Jan 20, 2023   10:59:41 AM


Paola Rizzato / Glasgow, Scotland, GB

12 7

Good news - I followed the advice of a fan who posted in one of the groups, she said to iron the shirt on the hottest setting over some baking paper. I did that for a few minutes. A little bit of the orange ink stuck to the paper but still ok. Then I let the shirt cool down. I washed it at 30 C / 86 F on a gentle cycle and it came out fine (for now). Definitely worth trying before the first wash.

Posted Jan 20, 2023   11:43:45 AM


Minna Lindqvist / Turku, -, FI

6 4

I'll finally wash mine today, been putting it of as there's been so much laundry after BTTI, and this has to be washed colder now. Husband's shirt didn't really survive the normal gentle wash. 

Posted Jan 23, 2023   02:46:58 AM

Thanks for this, Team Awesome.

Posted Jan 23, 2023   09:38:41 AM


Paola Rizzato / Glasgow, Scotland, GB

12 7

My shirt after the treatment (see my previous post) and washing:

Posted Jan 25, 2023   07:32:15 AM


Minna Lindqvist / Turku, -, FI

6 4

Paola, I did similarly with my shirt, and it seems to have survived the first wash at 30C. It was the most delicate wash program, and it's not what other HNet shirts usually require, but I tried it for the first wash. The orange print wasn't thoroughly even on my shirt to begin with, but it came out looking the same. It is just a little faded towards the bottom of the picture, so I don't know if I should fill out the form. It looks a little like yours, Paola. I do think at some point the shirt may need a 40C wash like t-shirts usually if they get sweaty but I dread putting it in that cycle later. 

Posted Jan 25, 2023   08:54:06 AM

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