TTAA Re-Stream and Refunds!

May 21, 2021 | HANSON

We had such a great time tonight, only to come off stage and hear most of you did not. We had switched to a brand new streaming provider hoping to improve the online experience and avoid streaming dropouts, but it didn't turn out the way we had hoped.

  1. We have already been talking with In.Live and they are wanting to do all they can to make it right. They will be refunding all the streaming tickets.
  2. We will be posting the TTAA show on Hanson.net for all members to watch for free.
  3. Look for the stream to be available tomorrow before the HANSON Day concert. 

You will find the full stream tomorrow HERE or by looking up the TTAA concert when it switches over the the Archive tomorrow.

Thank you so much for your patience, we hope you all enjoy the late night DJ Dance Party stream with Taylor, we are looking forward to a great HANSON Day concert tomorrow!

 

Forum Comments

mizzyheather33

Heather Bolton / Portland, Oregon, US

2 1 3 1 3 1

You three and your team are the best! Thank you so very much.

Posted May 21, 2021   10:37:21 PM

EnchantedKnitwit

Laura Thorp / Owings Mills, Maryland, US

1

Thank you! This is great news after never getting into the site. 

Posted May 21, 2021   10:38:08 PM

bron1980

bronwyn lee huntbach / Melbourne , Victoria, AU

1

Where do I find this

Posted May 21, 2021   10:42:07 PM

blueskyjudy

Judy Ferrante / Conklin, NY, US

3

So - are we getting refunds and restreams or just the restreams?    I know tech problems happen  *sigh*  I was lucky Jess set up a video chat so I could see the last couple songs on my phone.  (bless you Jess)

It is really cool to watch a livestream and knowing that your friends are watching at the same time & we comment back and forth on social media and its truly fun.    I know there is a restream.    Anyway - I will see the show Sunday.

Posted May 21, 2021   10:52:25 PM

Thank you, guys! I'm sorry things didn't go as planned. I hope it all gets sorted out for the next concert series.

Posted May 21, 2021   11:36:39 PM

Noemattia2011

Noelia Mattia / Caba , Buenos Aires Argentina, AR

You are te BEST 

Posted May 21, 2021   11:39:06 PM

6 2 2 1 2 3 3

I can only imagine it's 10x's more frustrating for you guys than even for us. You do everything possible within your control and I am so appreciative of that. Hopefully things iron themselves out for the future streams. The show was still amazing even though I didn't see it live. 

Posted May 21, 2021   11:39:27 PM

browneyedgirl61484

Rachel Ryan / Hampstead , N.C., US

1 4

Thank you for doing all you do for your fans. You all are truly the best. We appreciate you so much. 

Posted May 21, 2021   11:45:56 PM

dunsire

Liz Dunsire / Everett, WA, US

3

Thank you guys! I’m so glad we will all still get to see it 🤗

Posted May 21, 2021   11:54:02 PM

Wow everyone gets a refund?  Honestly I really don't need one.  I was able to join the stream near the end of the first song and the whole show played beautifully.  The replay was also available so I caught the beginning of the show after it ended.  I'm happy to pay for what I received.  I mean of course it's a fair thing to do for those who couldn't access the show, but couldn't they just take requests from them or something?

Posted May 21, 2021   11:58:13 PM

Your_Illusi0n

Keri Mase / Rogers, AR, US

12

I'm so glad everyone is getting refunds. Will it automatically be refunded or is there a form to fill out?

Posted May 22, 2021   12:03:15 AM

Saraart85

Sara Artabazon / Amelia, VA, US

1

So awesome.  You really are the best band around!

Posted May 22, 2021   12:05:04 AM

22

Ticket refunds should be automatic.

Posted May 22, 2021   12:06:30 AM

cnotheisz

Caitlin Brown / Drayton Valley, Alberta, CA

Thanks guys. We appreciate it! Had it all set up to the tv and was super bummed when it didn't work until A Song to Sing.

Posted May 22, 2021   12:07:01 AM

Shadowhuntrhansonfan

Stephanie Riffe / Cecilia, Kentucky, US

1

You guys are the absolute best we love you sooooooooo much!!!!!!!!!!!! Thanx a million 

Posted May 22, 2021   12:07:13 AM

I hope them giving us refunds doesn't hurt the band because honestly they can keep mine if they need it.

Posted May 22, 2021   12:10:03 AM

Tabby_BlueSky27

Tabby Braden / Mexico, MO, US

12

Thank you so much!

Posted May 22, 2021   12:13:51 AM

MissRiza

Kelsey Wetmore / Greensburg, PA, US

7 1 1 1

Thank you so much guys!! The concert was worth the wait! So good!

Posted May 22, 2021   12:15:55 AM

segabuy

What a win win for me

Posted May 22, 2021   12:19:25 AM

fking333

3

You guys! PLEASE DON’T give me a refund!! I got to enjoy the re stream and loved every second of it. I do NOT want a refund. 😩 I’m sure they did the best they could. Jeeze. 

Posted May 22, 2021   12:22:33 AM

Thank you so much. Things happen that are out of our control sometimes so thank you for making it right! You guys are the greatest. 

Posted May 22, 2021   12:24:13 AM

whyanna

Anna Younce / Escondido, California, US

Love you guys. Thanks so much for advocating for us with in.live. On the plus side, it sounds like the audio/video quality was a vast improvement over the Eventbrite streams. The 3 minutes I saw were definitely great! Lol.

A step in the right direction and an honorable solution. Here's hoping next time is even smoother <3

Posted May 22, 2021   12:37:31 AM

darladerringer

Sarah Gagnon / Amherst, NS, CA

It worked great for me and I definitely do not need a refund, worth every penny!! I feel for those who had issues though. You guys are great for straightening this out for everyone. Really unfortunate that you had to leave the stage only to get such crappy news. 

Posted May 22, 2021   12:39:18 AM

shannonjo109

Shannon Jenne / Zeeland , MI , US

3 2 2

Thank you SO much!! I don't care what other ppl say, you guys are AMAZING and do so much for us!! This mad me mad and sad at the same time. Thank you for working it out <3

Posted May 22, 2021   12:42:47 AM

gls0819

Ginger Strunk / Mooresville, North Carolina, US

And this is why you guys are AWESOME!!  Thank you so much for all you do for this community!

Posted May 22, 2021   12:44:24 AM

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